Order Cancellation Policy
Prepaid Orders:
Once a fully prepaid order is placed, it cannot be cancelled or modified. We encourage you to review your order carefully before completing the purchase.
Partially Paid Orders:
For orders with partial payment, cancellation is possible before the order is shipped. However, please note that the partial payment is non-refundable, as stated on our website and in our Terms and Conditions.
After Shipment:
Once an order has been dispatched, it is no longer eligible for cancellation. We recommend double-checking your order details to prevent any inconvenience.
For any questions or assistance, please contact our customer service team. We’re here to help.
Product Replacement and Refund/Return Policy
Replacement Conditions:
Software-Damaged Products: Customers can request a replacement within 7 days of delivery. (To be eligible for a replacement, you must share a video of the unboxing process)
Defective or Damaged Products: If a product is physically damaged, defective, or has hardware/manufacturing issue, the customer must report it within 48 hours of receiving the product for a replacement. (To be eligible for a replacement, you must share a video of the unboxing process)
Incorrect Delivery: In case of wrong delivery or incorrect delivery location, notify our customer support at 8527578792 or email info@cellecor.com within 48 hours.
Important Notes:
Cancellation: Orders cannot be canceled once shipped.
Exchanges: No returns or refunds will be issued. However, replacements are allowed for damaged products within 7 days of delivery.
Service Center: For issues arising after 7 days of delivery, visit the nearest Cellecor Service Center.
We suggest you must make a video of the unboxing process when you receive your product.
Replacement Process:
Report the Issue: Contact customer support within 7 days of delivery in case of Software damaged issue and within 48 hours in case of Defective or Damaged Products. (To be eligible for a replacement, you must share a video of the unboxing process)
Provide Evidence: An unboxing video is required for all replacement claims.
Collect and Replace: The entire product package, including all accessories, will be collected by our courier for replacement.
Warranty: If a replacement product is unavailable in the desired color or variant, a substitute of equal value will be provided, maintaining the original warranty period.
Non-Replacement Conditions:
Customer Dissatisfaction: No replacements for dissatisfaction with appearance or sound quality if the product is defect-free.
Late Reporting: Issues not reported within the specified time frame (24 hours for damages, 48 hours for delivery issues).
User Damage: Damage caused by the user or electrical surges.
Broken Seal: If the product seal is broken before recording the unboxing video.
We strive to provide the best service to our customers and ensure a smooth replacement process for any eligible products.
