Return and Shipping Policy



Order Cancellation Policy

Prepaid Orders:

Once a fully prepaid order is placed, it cannot be cancelled or modified. We encourage you to review your order carefully before completing the purchase.

After Shipment:

Once an order has been dispatched, it is no longer eligible for cancellation. We recommend double-checking your order details to prevent any inconvenience.

For any questions or assistance, please contact our customer service team. We’re here to help.

 

Product Replacement and Refund/Return Policy

Replacement Conditions:

  • Software-Damaged Products: Customers can request a replacement within 24 hours of delivery. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Defective or Damaged Products: If a product is physically damaged, defective, or has hardware/manufacturing issue, the customer must report it within 24 hours of receiving the product for a replacement. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Incorrect Delivery: In case of wrong delivery or incorrect delivery location, notify our customer support Toll Free at 1800-121-4704 or email info@cellecor.com within 24 hours.

Important Notes:

  • Cancellation: Orders cannot be canceled once shipped.
  • Exchanges: No returns or refunds will be issued. However, replacements are allowed for damaged products within 24 hours of delivery.
  • Service Center: For issues arising after 24 hours of delivery, visit the nearest Cellecor Service Center.

We suggest you must make a video of the unboxing process when you receive your product.

Replacement Process:

  • Report the Issue: Contact customer support within  24 hours of delivery in case of Software damaged issue and within 24 hours in case of Defective or Damaged Products. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Provide Evidence: An unboxing video is required for all replacement claims.
  • Collect and Replace: The entire product package, including all accessories, will be collected by our courier for replacement.
  • Warranty: If a replacement product is unavailable in the desired color or variant, a substitute of equal value will be provided, maintaining the original warranty period.

Non-Replacement Conditions:

  • Customer Dissatisfaction: No replacements for dissatisfaction with appearance or sound quality if the product is defect-free.
  • Late Reporting: Issues not reported within the specified time frame (24 hours for damages and for delivery issues).
  • User Damage: Damage caused by the user or electrical surges.
  • Broken Seal: If the product seal is broken before recording the unboxing video.

We strive to provide the best service to our customers and ensure a smooth replacement process for any eligible products.