FAQ

You order details may have not been captured with us. The amount will be refunded to your account in next 5-7 days.

Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can choose to pay by the following options:

• Credit/Debit Card Payment
• Net Banking
• Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
• UPI/QR

You have the option to cancel your order before it is dispatched from our warehouse. To cancel the order:

If you have an account:

• Login to your account
• Go to manage your order: https://www.cellecor.in/
• Cancel the desired order.

If you don’t have an account, create an account at https://www.cellecor.in  and follow the steps mentioned above.

Before the order is dispatched:

• Cancel the order on the website and place the order again with the correct address.
• Contact our customer care team to change the delivery address.

By Email: info@cellecor.in
By Phone: 1800 3070 1032

Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.

*Product Colour cannot be changed once the product has been dispatched from our warehouse.

• Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for Cellecor products.
• Order placed on the website: Contact Customer Service to help you.

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking “Track your Order” at the top right corner.

If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and has signed in as a guest user – we advise you to create your account with the same guest user mail id.
*Please note, that it can take some time before the tracking information is uploaded.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package. We will refund the value of your returned items within 30 days upon receiving the return package.

In order to log in you have to register on the Cellecor website and become a user. Create your account by going to https://www.cellecor.in. Use the same email id that you entered when placing your order on the Cellecor store.

Once you create an account you will be able to log in and view all relevant information about your past order(s).

Mail your query at info@cellecor.in for all the warranty and service-related issues or call Customer Service to help you.

Mail your query at info@cellecor.in for all the warranty and service-related issues or call Customer Service to help you.

Mail your query at info@cellecor.in for all the warranty and service-related issues or call Customer Service to help you.