Return and Shipping Policy



Order Cancellation Policy

Prepaid Orders:

Once a fully prepaid order is placed, it cannot be cancelled or modified. We encourage you to review your order carefully before completing the purchase.

CELLECOR reserves the right to cancel any order at its sole discretion, without prior notice or obligation to provide a reason. In such cases, any applicable refund will be processed as per the payment method used.

After Shipment:

Once an order has been dispatched, it is no longer eligible for cancellation. We recommend double-checking your order details to prevent any inconvenience.

For any questions or assistance, please contact our customer service team. We’re here to help.

 

Product Replacement and Refund/Return Policy

Replacement Conditions:

  • Software-Damaged Products: Customers can request a replacement within 24 hours of delivery. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Defective or Damaged Products: If a product is physically damaged, defective, or has hardware/manufacturing issue, the customer must report it within 24 hours of receiving the product for a replacement. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Incorrect Delivery: In case of wrong delivery or incorrect delivery location, notify our customer support Toll Free at 1800-121-4704 or email info@cellecor.com within 24 hours.

Important Notes:

  • Cancellation: Orders cannot be canceled once shipped.
  • Exchanges: No returns or refunds will be issued. However, replacements are allowed for damaged products within 24 hours of delivery.
  • Service Center: For issues arising after 24 hours of delivery, visit the nearest Cellecor Service Center.

We suggest you must make a video of the unboxing process when you receive your product.

Replacement Process:

  • Report the Issue: Contact customer support within  24 hours of delivery in case of Software damaged issue and within 24 hours in case of Defective or Damaged Products. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Provide Evidence: An unboxing video is required for all replacement claims.
  • Collect and Replace: The entire product package, including all accessories, will be collected by our courier for replacement.
  • Warranty: If a replacement product is unavailable in the desired color or variant, a substitute of equal value will be provided, maintaining the original warranty period.

Non-Replacement Conditions:

  • Customer Dissatisfaction: No replacements for dissatisfaction with appearance or sound quality if the product is defect-free.
  • Late Reporting: Issues not reported within the specified time frame (24 hours for damages and for delivery issues).
  • User Damage: Damage caused by the user or electrical surges.
  • Broken Seal: If the product seal is broken before recording the unboxing video.

We strive to provide the best service to our customers and ensure a smooth replacement process for any eligible products.